Rishi Venkat

Payments: launched a new payment processor in France, built a payment recovery system, and led an API migration. Retail: improved search, user creation, and cash management on Shopify POS.

• Led a multi-processor payments expansion in France, adding support for eight new payment methods, coordinating across devs, data scientists, PMMs, and support in four product areas, and driving $8M+ GPV through new payment methods within one month of launch
• Identified and shipped a payment recovery solution worth $18M annually, using SQL analysis to research the opportunity and defining target metrics and a guardrail framework to enable a confident release ahead of a crucial volume period; recovered 5,500 declined transactions within two months of launch
• Managed a payments API migration to protect $14M in existing annual cost savings and unlock an additional $10M
• Scoped and shipped two POS search improvements: variant flattening in search results and inline autocomplete suggestions
• Drove end-to-end delivery of a CSV user import, the top retail merchant frustration, conducting merchant interviews to validate scope, defining edge case and error handling behavior, and building interactive prototypes to accelerate alignment

Built a context-aware internal GenAI tool and drove AI strategy for a large utilities company. Integrated ML-based demand forecasting for a major pharma retailer.

• Built novel context-aware internal GenAI tool combining data across casework, meeting notes, and company research: managed 30+ pilots, synthesized user feedback into product requirements, and led marketing campaigns that drove a 44% increase in usage
• Designed comprehensive AI strategy and data governance framework, presenting key insights and actionable recommendations to senior leadership at a prominent utilities company
• Facilitated the integration of a novel ML-based demand forecasting method for a major pharmaceutical retail company, improving accuracy by 3% and generating an additional $10M in profits

Built a patient portal syncing healthcare data across EHR systems for a large hospital system, and advised leadership on commercialization.

• Researched $2B market, built pricing and P&L models, and advised leadership on healthcare product commercialization
• Guided critical decision on architectural implementation of navigation bar, reconciling tech debt and functionality considerations by collaborating with Product Marketing and Engineering teams
• Mitigated up to 30% user drop-off by engaging cybersecurity, engineering, and UX teams in crucial feature decision

Defined a gamification and personalization roadmap for a luxury car marketplace — and secured more funding by proving it out.

• Identified market opportunity and developed product roadmap for gamification/personalization features on car auction site, expected to improve experience for 10k+ monthly active users and generate $180k+ additional revenue in 2023
• Secured 6 mo. additional funding for new product by proving success in 7 performance metrics through competitor analysis
• Defined pain points, needs, and opportunities for 3 user personas by conducting 182 surveys and 5 user interviews

Led a 7-person team to ship a B2B medical translation MVP from zero, and set its pricing and go-to-market.

• Led team of 5 engineers and 2 designers to ship Microsoft Blazor-based MVP for medical translation platform
• Determined pricing and go-to-market strategy by running business case to valuate total product impact

Built the financial models behind $50M+ in venture fundraising — and caught the errors that would have sunk them.

• Spearheaded development of adaptable financial models used by global clients to both raise $50M+ in venture funding and make integral business decisions by providing monthly runway projections, sales growth data, and business cost structure
• Identified and rectified $300M+ modeling errors within client projections, enabling stakeholder confidence

Founded and scaled an affordable tutoring business to $10K+ profit in 18 months, growing through relentless A/B testing.

• Earned $10K+ profit in first 18 months by offering affordable tutoring services to 100+ students, receiving a NPS of 71%
• Increased Facebook ad click through rate by 131% by A/B testing target audience and ad body copy